Shipping & Returns
Last updated November 2025
This Shipping & Returns Policy explains how we handle delivery, risk, cancellations and returns for orders placed via annajeffreys.co.uk. It should be read together with our Terms & Conditions.
1. Made-to-Order Products
1.1 All of our wallpapers, grasscloths and fabrics are made to order.
1.2 As a result, products are non-returnable, unless they are faulty or delivered damaged.
2. Cancellations
2.1 Once an order has been placed and paid for, it cannot be cancelled. All items are made to order and are placed in production immediately an order is placed and payment completed.
2.2 If we are unable to fulfil your order for any reason, we will contact you by email and refund you in full.
3. Delivery Times & Destinations
3.1 Once your order is placed, it will be dispatched when the product has been fabricated.
3.1 Samples are held in stock. Any samples that constitute part of an order will be dispatched as soon as the order has been placed and paid for.
3.2 All products are fabricated in the UK. After fabrication, typical delivery times are:
- UK addresses: 3 working days or less
- US and European addresses: 5 working days or less.
3.3 Delivery dates are not guaranteed, but we will do our utmost to ensure goods are delivered within the stated timeframe or soon afterwards.
3.4 We do not deliver to PO boxes, hotels or temporary addresses.
4. Delivery Access & Storage Charges
4.1 We shall not be liable for delays and/or failures in delivery where we cannot gain access to the property or delivery address you have provided.
4.2 Additional charges may apply for storage of products if you delay delivery for more than three weeks after the estimated date of arrival.
5. Risk of Damage in Transit & Ownership
5.1 We carry the risk of loss or damage to the products until you receive them.
5.2 The products become your property when you have received them and paid us in full.
5.3 Risk in the products passes to you upon delivery to the address you have provided.
6. Damaged or Faulty Goods
6.1 All goods are dispatched suitably packaged for transit.
6.2 If goods arrive damaged:
- You must sign for the delivery as “damaged” wherever possible; and
- You must contact us via the contact form on our Website within 72 hours of delivery, providing details and, where possible, photographs of the damage.
6.3 Once we have confirmed that the goods are faulty or were delivered damaged, we will arrange a replacement or, where appropriate, a refund.
6.4 We do not accept responsibility for goods that have been damaged after delivery as a result of poor handling, storage conditions or incorrect installation.
7. Returns (Non-Faulty Goods)
7.1 Because all products are made to order, we are unable to accept returns for products that are not faulty or damaged on arrival.
7.2 Please ensure that you check your measurements, quantities and specifications carefully before ordering, and consider ordering samples where appropriate.
8. Product Variations & Colour
8.1 Slight variations in colour, texture and finish are inherent to our production processes and materials, and do not constitute faults.
8.2 As noted in our Terms & Conditions:
- Colour shades may vary slightly from one printing batch to another.
- All fabric measurements are approximate and sizes may vary slightly.
8.3 Variations may be more noticeable when orders are placed at different times. We recommend ordering sufficient quantities in a single order to minimise batch differences.
9. Import Duties & Local Taxes
9.1 For international shipments, import duties, taxes and customs charges may be payable in the destination country.
9.2 These charges are your responsibility and are not included in our product prices or delivery charges.
9.3 Please check with your local customs office for further information before placing an order if you are unsure.
10. How to Contact Us About Shipping or Returns
If you have any questions about delivery, cancellations or returns, or if you need to report damaged or faulty goods, please contact us via the contact form on our Website.